Support
Use these paths when Buddy Cloud needs attention. BudgetBuddy support can help with status, devices, diagnostics, and reset steps, but cannot read your budget or recover a lost recovery key.
Recovery key help
Open BudgetBuddy, then go to Account > Settings > Recovery Help to import a saved key or start the lost-key reset flow.
Paused sync or device limit
Open Account > Devices to review active browsers, replace a Free device slot, or sign out stale sessions.
Version history
Open Account > Settings > Version History to review encrypted snapshots. Use restore only if you know which version you need or support directed you there.
Diagnostics
Open Account > Settings > Diagnostics to create a local report. Review the JSON file before sending it to support.
Before You Contact Support
Include what you were trying to do, the exact Buddy Cloud status shown in the app, and whether you recently signed out, reset Buddy Cloud, changed devices, or restored a snapshot.
- Do not send your recovery key.
- Do not send budget exports unless support specifically asks for one.
- Diagnostics exclude budget contents, transactions, balances, recovery keys, access tokens, and email.
Contact
For beta support, send a concise description and attach the diagnostic report only if you already reviewed it.